CANCELLATION POLICY

Booking and Cancellation Policy

BOOKING POLICY

Clients give consent for their card details to be securely stored on file and understand the following:

  • to secure bookings from clients we require the Name, Address, Email, Contact Number and Credit/Debit Card information. All bookings must have a credit card secured against it. We do not put any service charges onto this card unless our Booking Policy is breached. Please note: a verification charge of $0-$2 may be charged to ensure the validity of the card. This is temporary and is credited back to the account, typically within a few days. The transaction may appear from ‘Zenoti’ on your statement.
  • A confirmation text will be sent to the client 48hours prior to their appointment time. My Botique request a confirmation text of attendance. If clients wish to cancel, they must call the clinic to do so.
  • My botique will also attempt to call clients who have not confirmed, however if we are unable to reach the client within 24 hours to confirm the booking then this will result in the appointment being forfeited.
  • If a client makes a booking with less than 48 hours prior to their appointment time then it is taken to be a confirmed booking and no text reminder will be sent.
CANCELLATION POLICY

Any confirmed appointments that are cancelled or rescheduled with less than 24 hours notice of the appointment time will be charged a $150 cancellation fee which will be charged to their card on file.

All No Show clients who fail to attend their appointment and give no notice prior to the appointment will incur a $150 no show fee that will be charged to their card on file.